|
| Warranty
Returns DefinitionA return item is one where there is nothing physically wrong with the item. They might not fit correctly. Or, the merchandise may look different than your expectations. For return instructions, click on our Returns tab.
Warranty DefinitionA warranty item is one where the item is broken or damaged. For Warranty repair or replacement, see below.
Warranty InformationYour merchandise is fully warranted by each manufacturer against manufacturer's defects. Please note: no warranty by any manufacturer covers scratched lenses or accidental breakage. Each item is carefully inspected before shipment. If damage occurs during shipment, please contact the shipper.
Most warranties are for one year from date of shipment. Warranties may vary by manufacturer, however. Warranty information is listed as part of the product description for each item and more detailed information is included with every product shipment.
Repairs of defects for merchandise under warranty are usually at no charge. However, you will be required to show proof of purchase within the warranty period, so be sure to save all receipts and transaction records.
Contact these manufacturers for warranty repairs and replacements:
Adidas WarrantyPlease contact Adidas at:
1-800-982-9337
Adidas Product Guarantee What is your Product Guarantee?What if I don't like the product after I receive it? Our Guarantee of Satisfaction is unconditional. If you find adidas products purchased, don't perform to your needs(subject to normal wear and tear), return your order for a refund.
Action Optics WarrantyPhone Toll free: 1-800-445-6936
Phone: 208-726-4477
Fax: 208-727-6576
Hours: Mon-Fri 8:00 am to 5:00 pm MT
Address:
DFG
Action Optics Repair and Warranty
Freeport Center
Building D-12
Clearfield, Utah 84016
Arnette WarrantyPlease contact Arnette at:
www.arnette.com
Black Flys and Fly Girls WarrantyBlack Flys Has A One Year Warranty Policy from the date of purchase by the original owner.Manufactured defects are warranted by Black Flys eyewear,not the retailed dealer.
Warranty Excludes: lens scratches caused by negligence,improper use to sunglasses such as:dog toys,face plants,taking a punch with your shades on,concrete shuffle board, ect., ect...
Liability is limited solely to the repair of the sunglasses. Sunglasses will be replaced if deemed necessary by Black Flys eyewear. We disclaim liability for related damages for breech of any expressed or implied warranty. A copy of the receipt must be included with all warranties.
Please Contact Black Flys at:
Phone-949.646.3389
Fax-949.646.0372
Body Specs WarrantyContact Body Specs directly at:
(800) 824-5907
(530) 888-6111
1775 Industrial Drive
Auburn, CA 95603
www.bodyspecs.com
sunshine@bodyspecs.com
Bolle WarrantyBollé sunglasses and ski goggles are warranted by Bollé, for one year from date of purchase against defects in materials and/or workmanship. Bollé will replace or repair at our option, free of charge with proof of purchase any Bollé sunglass or ski goggle found to be defective during the warranty period
For this warranty to apply, purchase must have been made in the United States from an authorized Bollé Dealer and proof of purchase is required. This warranty shall not apply to any defect or damage caused by improper or unreasonable use of the product. Bollé lenses are not warranted against scratching. Bollé Ski Goggle lenses and Acrylex sunglass lenses are not unbreakable and are not designed to withstand severe impact. They are designed to provide protection against solar radiation, wind and snow only.
Consumers may send damaged or defective products with proof of purchase from an authorized Bollé Dealer to:
Bollé
www.bolle.com
888-222-6553
For those people unable to take advantage of the Bollé Limited Warranty. Bollé will repair damage to its sunglasses caused by accidental breakage and/or normal use, after our inspection at our place of business. After inspection an estimate letter will be sent to the consumer. The consumer can call or fax Bollé back their reply to the letter within 20 days to accept the offer and submit payment or have the original pair sent back with no repairs.
Please call 888-222-6553 if you have any questions on your repair.
Bollé will attempt to repair all sunglasses within 10 working days after receipt. Depending upon parts availability, it may at times take longer to complete the necessary repairs. Please note we cannot reconstruct new sunglasses when all parts are damaged or destroyed. Important: Please provide a daytime telephone number. This will speed up the repair process should we need to contact you. Bollé recommends that you ship all items to us via a carrier who provides package traceability. Such carriers include UPS, registered U.S. Mail, Priority Mail, etc. We also accept MasterCard and Visa. Please provide your card name, account number and expiration date if you would like your credit card charged.
Bolle Customer Service
Phone: 888-222-6553
Briko WarrantyBriko
Type 20 Inc.
1001 Calle Negocio, Suite A
San Clemente CA. 92673
Phone: 1-800-GO-BRIKO or 949-492-2816
Main Fax: 949-492-3556
For Briko Warranty e-mail them at:warranty@briko.com
Costa Del Mar Warranty
Costa Del Mar
123 North Orchard Ormond Beach
Fl. 32174 USA.
We warrant these sunglasses against defects in materials or workmanship of the lifetime of the product... not for a year, but a lifetime.
Costa handles every repair or warantee claim directly. If you should have a problem with your Costas, send them to our address.
Coyote WarrantyPlease contact Coyote for Warranty information.
Coyote Eyewear
Phone: (585) 385-7580
Fax: (585) 385-8524
Email: info@coyoteusa.com
Mailing Address
3800 Monroe Ave
Pittsford, New York 14534
Dirty-8 WarrantyBolle owns Dirty-8. Please contact Bolle for warranty information.
Dragon WarrantyDragon® sunglasses are warranted against all manufacturers and material defects for one year. Dragon® does not warranty lenses against scratching. Warranty is valid only if purchased through an authorized Dragon® Dealer. Any alteration of products will void warranty.
All Dragon products are in accordance with the EEC directive 89/686, for the I.P.D of category I corresponding to the European Community directive.
How to make a warranty claim by mail.Return product in a cardboard box, not an envelope, via UPS or REGISTEREDMAIL to guarantee their safe arrival.
Ship to:
Dragon Optical
5803 Newton Drive, Suite C
Carlsbad, CA 92008
Attn: Warranty Department.
Please include a letter concerning your claim, and a check or money order for $6.00 for return shipping and handling. make sure to include your name, telephone number and address.
In Person.
Return product to:
Dragon Optical
5803 Newton Drive, Suite C
Carlsbad, CA 92008
DSO WarrantyDSO Eyewear
1671 Placentia Ave., Unit C
Costa Mesa, CA
92627A
Attn: Repair Department
DSO Eyewear is covered by a 1 year limited warranty against breakage caused by manufacture defects. Our policy does not cover lost or scratched lenses, or lost screws. If you feal you have a defective frame; please send in to be evaluated with your name, address, telephone number, and with an explanation of your claim. Including a check for $7.00 for return shipping and handling. Please include your receipt, return sunglasses in a cardboard box, not an envelop, via UPS Registered mail (Insured for their value) Warranty is only valid if purchased from a authorzed DSO dealer. Any alterations to glasses will void warranty. Sunglasses sent in for evaluation will take 2-3 weeks to be processed. Please ensure to send glasses in appropriate packaging to prevent scratches and/or breakage.
Electric WarrantyElectric
1062 Calle Negicio Suite H
San Clemente Ca. 92673
P.(949)940-9125
F.(949)940-9131
Gargoyles, Hobie, Anarchy and Angel WarrantyGargoyles warrants Angel, Anarchy, Hobie, Stussy and Wrangler branded eyewear and replacement lenses to be free from any and all defects in material and workmanship for a period of one (1) year from the date of purchase. Our Gargoyles brand (only) is warranted to be free from any and all defects in material and workmanship for the lifetime of the original purchaser. Upon receipt and inspection, Gargoyles, Inc. will repair or replace, at its sole discretion, any eyewear returned during the warranty period subject to the following terms and conditions:
A copy of your proof of purchase is required for this warranty to apply. A proof of purchase consists of including a copy of your original sales receipt showing clearly the date of purchase with your returned eyewear. If you do not have these items or have additional questions, please contact our warranty department for help.
A check or money order for $9.50 to cover shipping and handling must accompany your returned eyewear.
This warranty does not apply to normal wear, including lens scratches, or any defect or non-conformity caused by improper or unreasonable use, as determined by Gargoyles, Inc.
This warranty does not include any replacement lens prepared by others for individual use and comfort.
Please remember to remove your Rx lenses from your frames before sending them in for repair. Gargoyles, Inc. is not responsible for lost Rx lenses.
Examples of Defects Covered by the Gargoyles Warranty
Crazing of any style of lens (looks like a spider web when looking through the lens).
Mirroring applied to lens flaking off. Flaking off occurs without rubbing the lens. Mirroring coming off when rubbing the lens is not covered by warranty.
Delamination (exhibited by deterioration or lightening of the polarized film laminated inside the lens) of polarized lens. If both lenses are delaminating at the edges this is an indication that lens has been exposed to excessive moisture and this is not covered by our warranty.
Stress crack of glass lens at point of pressure from the rim screw (lens cracks or chips near the screw).
Quantum Optics Warranty Department
500 George Washington Hwy.
Smithfield, RI 02917
800.426.6396
253.561.0400
For consumer warranty & repair issues, please contact our warranty department at warranty@gargoylesinc.com
H2Optix WarrantyH2Optix warranty is handled by Bolle:
Bollé
www.bolle.com
Hot Buttered WarrantyIdiom Eyewear warrants its Hot Buttered brand of sunglasses against all defects in material and workmanship to the original purchaser for one year from the date of purchase. All returns must show proof of purchase from an authorized Idiom Eyewear dealer. This warranty does not apply to damages caused by mis-use of the product, lack of reasonable care, user caused scratches to lenses, accidents or loss of the product.
Consumers must obtain approval to return damaged or defective products with proof of purchase from an authorized Idiom Eyewear, LLC dealer by telephoning or faxing Idiom Eyewear, LLC at:
Phone (305) 556-3434
Phone (800) 353-8411
Fax (305) 556-1690
Hoven WarrantyHoven Vision products are made with the best materials and highest standards to quality and excellence, second to none. All shades made under the Hoven mark are guaranteed against fault in materials and workmanship. If your shades are thrased as a result of a defect, we will gladly replace them at no extra cash. If they are mangled because you were getting too crazy, then we will repair the damage for minimal $. In order to make a warranty claim please send us your goods and include: proof of purchase, your address, phone number and email. Send us your shades via UPS or registered mail so they are guaranteed to get to us. If you have any questions, call us at the garage. 1-800-283-6602
Hoven Vision
30941 Silver Leaf
San Juan Capestrano, CA 92675
Legend Warranty414 N. Sallsipuedes St.
Santa Barbara, California 93103
phone: 805.966.7758
fax: 805.966.7735
All our products carry a warranty against manufacturing defects for 1 year after their original date of purchase. Damage due to abuse or negligence is not covered, but if something unfortunate does happen to your shades, contact us and we’ll replace them at our discretion or repair them for a nominal fee!
Maui Jim WarrantyMaui Jim Sunglasses are warranted to the original purchaser for one full year from the date of purchase against any defect in materials and workmanship. Maui Jim will repair or replace, at our option, any pair of Maui Jim Sunglasses found to be defective - exclusive of damage caused by improper or unreasonable use.
This warranty does not apply to normal wear, including lens scratching or accidental breakage. This warranty does not cover shipping cost. The repair will generally be completed within five days and returned via US Priority Mail.
If you need repair or warranty service, here is the information on the repair center nearest you.
Send to:
Maui Jim Inc.
Repair Department
One Aloha Lane
Peoria, IL 61615
When sending your sunglasses, be sure to include:
Proof of purchase
A note telling us how your sunglasses broke
$8.95 for return shipping & handling
Your name, address, and phone number, should we need to contact you.
Maui Jim Questions:
309-691-3700
888-628-4546
repair.us@mauijim.com
Please package your sunglasses securely and use a traceable carrier such as UPS, Federal Express, Airborne, or U.S. Postal Service (registered or insured).
Native WarrantyNative Eyewear
2381 Philmont Ave Ste. 110
Huntingdon Valley PA. 19006
native@nativeyewear.com.
Native Eyewear warrants that, if your Native sunglasses ever fail for any reason other than loss, we will repair or replace your sunglasses and incur all costs to ship them back to you within the United States. To make a claim, do not return your Natives to the store. Stores are not authorized to provide service under this warranty. Instead, send us the completed Lifetime Warranty Claim Form and a check or money order for $20 to cover the processing of your claim. Make payable to Native Eyewear. This warranty extends to residents of the United States only.
Nike WarrantyNike, Inc.
One Bowerman Drive
Beaverton, Oregon USA
97005-6453
1-800-352-NIKE
Your Nike eyewear is guaranteed to free of defects in materials and workmanship, under normal use, for a period of one year from the original date of retail purchase. Nike does not warrant any lens against scratching.
Oakley WarrantyAll Oakley eyewear is warranted for one year from the date of purchase against manufacturer defects. Coverage is valid only with proof of purchase from an Authorized Oakley Dealer. Oakley warranty program does not cover scratched lens*. Alteration of Oakley products will void warranty. Additional services are available for a nominal charge.
Scratched lens are not covered under Oakley's warranty policy.
To Make A Warranty Claim:
Please telephone Oakley Customer service at 1.800.431.1439 to receive a Oakley Warranty Tracking Number (TR Number) and further instructions.
Quiksilver WarrantyContact Quiksilver for warranty information.
Quiksilver Eyewear, USA
897 W. 16th St.
Newport Beach, CA 92663
phone: 888-892-1600
Fax: 949-722-1826
eyewear@quiksilver.com
Roxy WarrantyQuiksilver owns Roxy. Please contact Quiksilver for warranty information.
Quiksilver Eyewear, USA
897 W. 16th St.
Newport Beach, CA 92663
phone: 888-892-1600
Fax: 949 722 1826
eyewear@quiksilver.com
Serengeti WarrantySerengeti® Eyewear, Inc. warrants to the consumer that for one year from the date of purchase it will replace or repair, at its option, any Serengeti product that is defective in materials or workmanship. Serengeti Eyewear does not warrant against normal wear, including lens scratching or accidental frame breakage.
Serengeti Repairs
8500 Marshall Drive
Lenexa, Kansas 66214
Phone: 1-888-838-1439
Open 7 a.m. - 4 p.m. CST
Serengeti Customer Service
Phone: 888-383-1439
Scott WarrantyScott
PO Box 2030
Sun Valley, ID 83353
Shipping Address
110 Lewis Street
Ketchum, ID 83340
Toll-Free 1-800-292-5874
SCOTT USA guarantees all of its products with a one year limited warranty from the date of purchase against manufacturers’ defects in materials and workmanship.SCOTT USA will replace or repair damaged product covered under warranty within 48 hours of receiving the merchandise.A return authorization number is required to process a return. For a printable Return Authorization Request, click HERE. For return procedures, please call the SCOTT USA customer service department at 1-800-292-5874 during our normal business hours: 8AM-5PM Monday through Friday (MST).This warranty does not apply to damage due to “wear and tear.” Every SCOTT USA product comes with a hangtag. Please carefully follow these care instructions.
Silhouette WarrantyPlease contact Silhouette at
1-800-982-9337
SilhouetteProduct Guarantee What is your Product Guarantee?What if I don't like the product after I receive it? Our Guarantee of Satisfaction is unconditional. If you find Silhouette products purchased, don't perform to your needs (subject to normal wear and tear), return your order for a refund.
Smith WarrantyYour Smith sunglasses or goggles are warrantied against manufacturing defects (as determined by Smith Sport Optics) for one year from the date of purchase. Smith will replace or repair, at our discretion, any product proving to be defective. This warranty does not apply to damages caused by misuse of the product, lack of reasonable care, user-caused scratches, pitts or broken lenses , accidents or loss of the product. If you believe your sunglasses or goggles are defective or if you wish to have them repaired, please return them via UPS, Express Mail or any other method that allows them to be insured and traced if lost, directly to:
DFG, Inc
Smith Warranty and Repair
Freeport Center, Building D-12
Clearfield, Utah 84016
Phone 208-726-4477
Please include a photocopy of your receipt, your name, daytime phone number, and return shipping address. Allow 2-3 weeks for replacement and return.
Spy Optics WarrantyWarranty and RepairSpy provides a one-year warranty from the date of purchase to replace or repair any frame or lens, which is deemed a manufacturer’s defect. Scratched lenses, as a result of normal use, are not covered by this warranty. Spy does, however offer a replacement service for items not covered under warranty.
For warranty or repair service, please follow these easy steps:
Call Spy at 800.SPYEYES to first acquire a return authorization number (RA#). Write the R.A.# on the outside of the package. Packages received by Spy with no R.A.# visible will be refused and returned to sender. Send your Spy sunglasses with the following information inside the package: A copy of your receipt dated within one year from an authorized Spy dealer. If you do not have the receipt, we can replace your frame for a nominal processing fee. Include a written description of the problem or services that you are requesting with your name, return address and daytime phone number. Our warranty department will contact you regarding the replacement charges.
Lens Replacement Service:
If your lenses are scratched and you wish to replace them, Spy will gladly install a new set into your frame for a nominal fee. Note: we recommend changing lenses on the following frames only: Scoop, Scoop GS, Scoop XS, Scoop HS, Micro Scoop, and Neo Scoop. We do not recommend changing lenses on chromium painted frames as the paint may chip from the sharp edge of the lens. If you have scratched lenses on any other Spy frames, the entire sunglass can be replaced at a discounted rate. Please call 800.SPYEYES and ask for the Warranty Department.
Please follow the same steps listed above and send your package to:
SPYLAB
1260 Avenida Chelsea
Vista, Ca. 92083
For your protection, please ship your Spy sunglasses using a traceable shipping method (UPS or insured mail), as we can only be responsible for what we actually receive. Please package the glasses in a box with adequate padding material to protect against movement and impact during shipping.
Utopia WarrantyC/O Warranty and Repair
20630 S. Leapwood Avenue Suite E
Carson, Ca. 90746
Your Utopia Sunglasses are warranted agianst manufacturer defects (as determined by Utopia Optics) for one year fro the date of purchase. Utopia will replace or repair at our discretion, any product proving to be defective. This warranty does not apply to damage caused by misuse of the product, lack of reasonable care, and user caused scratches to lenses, accidents or loss of product. If you believe your glasses are defective or you wish to have them repaired please return them directly yo Utopia please include your name, a phone number and return shipping (UPS address). International Customers, please return your Utopia sunglasses to the location of your purchase.
VonZipper Warranty1046 Calle Recodo Suite G
San Clemente, Ca. 92673
(949)492-6372
All products represented under the VZ mark are made with the highest regard to quality and carry a quarantee agianst imperfect materials and second-rate manufacturing. With an eye towards old school customer appreciation and all that is sweet, VonZipper will replace your eyepieces if they self-destruct as a result of our bad (a defect) at no cost to you. If your VZ's fall to pieces form your bad, we'll give em' a tune up for minimal loot. In order to make a warranty claim, send us your goods via UPS or registered mail and include: proof of purchase, your address, phone number and email. Thank you for endorsing VonZipper, your donations are appreciated. Contact VZ at vonzipper.com or call us and your questions will be answered. Life Is Good.
Vuarnet WarrantyVuarnet-France Optical
c/o Orlux Distribution, Inc.
Product Registration Department
5440McConnell Avenue
Los Angeles, Ca 90066-7028
contact@vuarnet.com
Vuarnet Optical will replace or repir any Vuarnet optical which breaks or is damaged within 12 months of purchase. Proof of purchase is required is required at the time of repair, along with all parts of the damaged product. A $15 handling/shipping fee applies in all cases. If Vuarnet Optical deems the product in question to be more than one year old, it will not be covered under warranty. Vuarnet prescription lenses are warranted for manufacturer defects only. For this warrantyto apply, purchase must have been made in the U.S. from an authorized Vuarnet dealer. This warranty does not apply to any defect or non-conformity caused by the improper or unreasonable use or loss-theft of the product.
|
|
|
